Terms of Service
Welcome to Sterling Distributors. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase products from us.
1. About Sterling Distributors
Sterling Distributors is a medical supply distributor serving pharmacies, hospitals, physician offices, home healthcare agencies, long-term care facilities, and individual consumers throughout the United States.
2. Eligibility
By using this website, you represent that you are at least 18 years of age and have the legal authority to enter into binding agreements.
If you are purchasing on behalf of a business or organization, you represent that you have authority to bind that organization to these Terms.
3. Products and Availability
All products displayed on our website are subject to availability.
We reserve the right to:
- Modify product offerings at any time
- Discontinue products without notice
- Limit quantities purchased
- Refuse or cancel orders when necessary
Product images are intended for illustration purposes and may vary slightly from the actual product received.
Product Recalls and Safety Communications:Β
Sterling Distributors may communicate with customers, vendors, and business partners regarding product recalls, safety notices, field corrections, or other regulatory communications. Parties are responsible for maintaining accurate contact information to support timely notifications and compliance activities.
Customers are responsible for ensuring that products purchased from Sterling Distributors are stored, handled, dispensed, resold, or otherwise used in accordance with applicable laws, regulations and manufacturer instructions.
4. Pricing
Prices are subject to change without prior notice.
Although we strive for accuracy, pricing or typographical errors may occur. Sterling Distributors reserves the right to correct any pricing errors and cancel or modify affected orders.
Applicable taxes, shipping charges, and other fees will be calculated during checkout where applicable.
5. Orders
Submission of an order does not guarantee acceptance.
Orders become accepted only after Sterling Distributors has reviewed the order and initiated processing.
We reserve the right to reject or cancel any order for reasons including but not limited to:
- Product availability
- Pricing errors
- Suspected fraud
- Payment authorization issues
- Compliance with applicable laws
6. Payment
Payment must be received before shipment unless credit terms have been established and approved.
Accepted payment methods may include major credit cards, ACH, wire transfer, or approved business credit accounts.
Customers remain responsible for all authorized purchases made through their accounts.
7. Shipping
Shipping times are estimates only and are not guaranteed unless expressly stated.
Delivery dates may be affected by:
- Manufacturer availability
- Carrier delays
- Weather
- Regulatory requirements
- Other events beyond our reasonable control
Risk of loss transfers to the purchaser upon delivery to the shipping carrier unless otherwise required by applicable law.
8. Returns
Returns may be accepted in accordance with Sterling Distributors' Return Policy.
Certain items may not be eligible for return, including but not limited to:
- Opened medical products
- Temperature-sensitive products
- Special-order items
- Clearance items
- Products restricted by manufacturer policies or applicable regulations
Customers should obtain return authorization before returning merchandise.
9. Product Information
Sterling Distributors makes reasonable efforts to ensure product descriptions and specifications are accurate.
Product descriptions, specifications, and images are based on information provided by manufacturers and may change without notice.
10. Medical Disclaimer
Information provided on this website is for general informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Customers should consult qualified healthcare professionals regarding any medical condition or treatment decisions.
11. Regulatory Compliance
Certain products may only be available to licensed healthcare providers, pharmacies, healthcare facilities, or other qualified purchasers.
Sterling Distributors reserves the right to request documentation verifying eligibility before processing certain orders.
Customers are responsible for complying with all applicable federal, state, and local laws governing the purchase, possession, and use of medical products.
12. User Accounts
If you create an account, you agree to:
- Maintain accurate account information
- Keep login credentials confidential
- Notify us promptly of unauthorized account activity
- Accept responsibility for activities occurring under your account
Sterling Distributors may suspend or terminate accounts for violations of these Terms.
13. Intellectual Property
All content on this websiteβincluding text, graphics, logos, product organization, website design, images, and other materialsβis owned by Sterling Distributors or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
14. Acceptable Use
Users agree not to:
- Violate any applicable law
- Attempt unauthorized access to our systems
- Interfere with website functionality
- Upload malicious software
- Use automated tools to scrape website content without permission
- Misrepresent their identity
15. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Sterling Distributors does not control or endorse third-party websites and is not responsible for their content, products, services, or privacy practices.
16. Disclaimer of Warranties
Except as required by applicable law, the website and services are provided on an "as is" and "as available" basis.
Sterling Distributors disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Manufacturer warranties, if any, remain the responsibility of the applicable manufacturer.
17. Limitation of Liability
To the fullest extent permitted by law, Sterling Distributors shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from the use of the website, products, or services.
Our total liability relating to any order shall not exceed the amount paid for the applicable product, except where prohibited by law.
18. Indemnification
You agree to indemnify and hold harmless Sterling Distributors, its officers, employees, affiliates, and agents from claims, damages, losses, or expenses arising from your misuse of the website, violation of these Terms, or violation of applicable law.
19. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
20. Governing Law
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes arising under these Terms shall be resolved in the appropriate state or federal courts located in Florida unless otherwise required by applicable law.
21. Changes to These Terms
Sterling Distributors reserves the right to update or modify these Terms at any time.
Updated Terms become effective immediately upon posting unless otherwise stated.
Continued use of the website after changes constitutes acceptance of the revised Terms.
22. Contact Information
If you have questions regarding these Terms of Service, please contact:
Sterling Distributors
Customer Service
Email: support@sterlingdistributors.net
Website: https://sterlingdistributors.net
Business Hours: Monday through Friday during normal business hours.