General Shipping Information
- Order Processing: Orders are processed within 1-2 business days. You will receive an email confirmation with your tracking information once your order ships.
- Shipping Methods: We offer standard and expedited shipping options at checkout. Shipping times depend on the chosen method and delivery location.
Time Sensitive Products
To maintain the quality and safety of temperature-sensitive products, these orders are shipped exclusively from our warehouse on Monday through Wednesday. This ensures timely delivery and avoids prolonged transit times over weekends.
- Orders Placed Monday to Wednesday (before 5 PM): Shipped the same day.
- Orders Placed After 5 PM Wednesday: Shipped the following Monday.
- Expedited Shipping: Recommended for insulin orders to ensure swift delivery.
Holiday Shipping Schedule
Shipping times may vary around public holidays. Updates on holiday-specific schedules will be communicated by your dedicated account manager.
Customer Satisfaction Commitment
- Transparent Tracking: All shipments include detailed tracking to keep you informed at every stage of the delivery process.
- Customer Support: For urgent inquiries or special handling requests, please contact our support team at 800-340-2932 ext 6017,. We’re here to help!
Frequently Asked Questions
What happens if there’s a delay?
We’ll notify you promptly and provide options, including expedited delivery where feasible, at no additional cost.
Can I change my delivery schedule?
We prioritize requests on a case-by-case basis. Please contact your account manager as early as possible to explore accommodations.
At Sterling Distributors, your satisfaction is our priority. These measures allow us to serve you better while ensuring the highest product standards. Thank you for your trust and understanding!